Manley Laboratories, Inc. WARRANTY STATEMENT effective 10/2008
All Manley and Langevin branded equipment designed and built by Manley Laboratories, Inc. is covered by a limited warranty against defects in materials and workmanship for a period of 90 days from date the unit is sold to the Dealer to the original purchaser only. A further optional limited 5 year transferable warranty is available upon proper registration of ownership within 30 days of date of first purchase. This warranty cannot be transferred outside of the USA in the case of secondhand purchases which are consequently exported.
Proper registration is made by filling out and returning to the factory the warranty card attached to this general warranty statement, along with a copy of the original sales receipt as proof of the original date of purchase, or registration can be made online in the Tech Support section of www.manley.com.
This warranty is provided by the dealer where the unit was purchased, and by Manley Laboratories, Inc. Major subassemblies that were not built by Manley Laboratories, Inc. specifically the SLAM! ADC/DAC/SRC digital board designed and built by Anagram Technologies, SA of Switzerland will be warranted to the same terms the supplier warrants the subassembly to Manley Laboratories, Inc. Under the terms of the warranty defective parts will be repaired or replaced without charge, excepting the cost of consumables such as vacuum tubes and lamps. Vacuum tubes and meter or badge lamps are warranted for six months provided the warranty registration is completed as outlined above.
If a Manley Laboratories, Inc. product fails to meet the above warranty, then the purchaser's sole remedy shall be to first obtain a Repair Authorisation from Manley Service Department and return the product to the Manley Service Center, where the defect will be repaired without charge for parts and labour. All returns to Manley Laboratories, Inc. or the Manley Service Center must be in the original packing, accompanied by the Repair Authorisation, and must be shipped to the address specified on the Return Authorisation via insured freight at the customer's own expense. Factory original packaging can be ordered from Manley Laboratories, Inc. Customer will be charged for new factory original packaging if customer fails to ship product to Manley in the original factory packaging. After repair, the product will then be returned to customer via prepaid, insured freight, method and carrier to be determined solely by Manley Laboratories, Inc. Manley Laboratories, Inc. will not pay for express or overnight freight service nor will Manley Laboratories, Inc. pay for shipments to locations outside the USA. Charges for unauthorized service and transportation costs are not reimbursable under this warranty, and all warrantees, express or implied, become null and void where the product has been damaged by misuse, accident, neglect, modification, tampering or unauthorized alteration by anyone other than Manley Laboratories, Inc. If a unit is received for warranty repair, and after complete examination and testing no problem is found with the unit, customer will be charged for one hour of labor plus return shipping costs, presuming initial user error falsely caused the unit to be determined faulty.
The warrantor assumes no liability for property damage or any other incidental or consequential damage whatsoever which may result from failure of this product. Consequential component damage resulting from vacuum tube failure in specific is not covered by warranty. Any and all warrantees of merchantability and fitness implied by law are limited to the duration of the expressed warranty. All warrantees apply only to Manley Laboratories, Inc. products purchased and used in the USA. All warrantees apply only to Manley Laboratories, Inc. products originally purchased from an authorised Manley or Langevin dealer. Manley Product that was not purchased through an authorised and legitimate sales channel is considered "Grey Market". Warranties for Manley Products purchased outside the USA will be covered by the Manley Importer for that specific country or region. Product originally sold to the USA market and consequently resold overseas forfeits its warranty. American Manley Dealers are expressly forbidden to export Manley Product. "Grey Market" purchases are not covered by any warranty. In the case that a Manley Product must be returned to the factory from outside the USA, customer shall adhere to specific shipping, customs, and commercial invoicing instructions given with the Return Authorisation as Manley Laboratories, Inc. will not be responsible for transportation costs or customs fees related to any importation or re-exportation charges whatsoever.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
For Tech Support and Repair Authorisation, please contact:
Manley Laboratories, Inc. Tech Support and Service
13880 Magnolia Ave. Chino, CA. 91710
Tel: +1 (909) 627-4256 x325
Fax: +1 (909) 628-2482
Manley Labs Contact page